Terms & Conditions
THESE TERMS AND CONDITIONS ARE ENTERED INTO BY AND BETWEEN INSTATE FITNES (HEREINAFTER: “INSTATE”) AND YOU (HEREINAFTER: “THE MEMBER”). These t&c’s are accepted by the member via signature or by the participation of ongoing use of services exceeding 14days.
SERVICES
THE MEMBERSHIP ENTITLES THE USAGE OF Instate FACILITIES, services AND THE EQUIPMENT, EXCEPT IF SPECIFIED OTHERWISE.
MEMBERSHIP
THE MEMBERSHIP IS PERSONAL, AND CANNOT BE SHARED.
AGE LIMIT
THE MEMBER CONFIRMS THAT HE/SHE IS 18 YEARS OLD OR OLDER.
FOR PERSONS 16 OR 17 YEARS OLD, EXCEPTIONS ARE GRANTED BASED ON A WRITTEN PARENTAL CONSENT. PERSONS UNDER 16 YEARS OF AGE MUST BE SUPERVISED AT ALL TIMES.
HEALTH
THE MEMBER CONFIRMS THAT HE/SHE DOES NOT SUFFER FROM HEALTH PROBLEMS THAT WOULD HINDER EXERCISE OR PREVENT HIM/HER FROM ENGAGING IN EXERCISE, OR THAT WOULD BE DETRIMENTAL OR ADVERSE TO THE MEMBER’S HEALTH, SAFETY OR PHYSICAL CONDITION IF HE/SHE DID EXERCISE. IN CASE OF ANY DOUBT, THE MEMBER SHALL SEEK ADVICE BY A MEDICAL DOCTOR WHO SHOULD CONFIRM THE ABILITY TO EXERCISE.
INSTATE SHALL HAVE NO OBLIGATION TO PERFORM A FITNESS ASSESSMENT OR SIMILAR TESTING TO DETERMINE THE MEMBER’S PHYSICAL CONDITION. IF AN ASSESSMENT IS DONE AT INSTATE, IT IS FOR THE SOLE PURPOSE OF COMPILING COMPARATIVE DATA IN ORDER TO TRACK THE MEMBER’S PROGRESS IN A PROGRAMME AND NOT FOR DIAGNOSTIC PURPOSES.
LIABILITY
EACH MEMBER OF INSTATE SHALL BE LIABLE FOR ANY PROPERTY DAMAGE AND/OR PERSONAL INJURY CAUSED BY THE MEMBER ON THE INSTATE PREMISES OR DURING ANY EXTERNAL INSTATE RELATED ACTIVITY OR FUNCTION. IT SHALL BE THE OBLIGATION OF THE MEMBER TO PAY FOR ANY COSTS INVOLVED UPON PRESENTATION OF A STATEMENT THEREOF.
WAIVER OF LIABILITY
ANY AND ALL USE OF THE INSTATE FACILITIES SHALL BE AT MEMBER’S OWN RISK AT ALL TIMES. THE MEMBER SHALL NOT UTILISE ANY EQUIPMENT UNLESS HE/SHE KNOWS THE APPROPRIATE USAGE. INSTATE SHALL NOT BE LIABLE FOR ANY INJURIES, PHYSICAL IMPACT OR DAMAGES TO THE MEMBER, OR THE PROPERTY OF THE MEMBER, OR BE SUBJECT TO ANY CLAIM ARISING OUT OF THE USE OF THE PREMISES AND/OR OF THE EQUIPMENT MADE AVAILABLE TO THE USERS.
LOCKERS FOR PERSONAL BELONGINGS
LOCKERS ARE AVAILABLE FOR MEMBERS WHILE WORKING OUT IN THE FACILITY. EACH MEMBER NEEDS TO EMPTY THE LOCKER WHEN LEAVING THE FACILITY. INSTATE WILL OPEN AND EMPTY LOCKERS IF THE MEMBER IS NOT IN THE FACILITY.
LOST PROPERTY OR THEFT
INSTATE DOES NOT TAKE RESPONSIBILITY FOR LOSS OR THEFT OF ANY PERSONAL BELONGINGS. ANY ITEMS LEFT ON INSTATE PREMISES WILL BE KEPT FOR A PERIOD OF TWO WEEKS BEFORE BEING DISPOSED OF.
CODE OF CONDUCT
THE MEMBER SHALL RESPECT THE BEHAVIOURAL AND OPERATING PRINCIPLES OF INSTATE, AS LAID OUT IN OUR CODE OF CONDUCT.
SUSPENSION/TERMINATION OF MEMBERSHIP
IF THE MEMBER BEHAVES IN A WAY THAT BREACHES THE CODE OF CONDUCT MEMBERSHIP CAN BE SUSPENDED OR TERMINATED AT MANAGEMENT’S SOLE DISCRETION.
ACCESS & SECURITY
INSTATE IS OPEN MONDAY TO FRIDAY 6AM UNTIL 9PM, AND SATURDAY FROM 8AM – 2PM, WITH THE EXCEPTION OF BANK HOLIDAYS AND EXCEPTIONAL CIRCUMSTANCES, WHEN TIMES MAY VARY. CLASSES ARE AVAILABLE ACCORDING TO TIMES STATED IN THE INSTATE BOOKING SYSTEM. CLASSES AND INSTRUCTORS ARE SUBJECT TO CHANGE WITH NO PRIOR NOTICE.
PAYMENT
THE MEMBER IS RESPONSIBLE FOR THE PAYMENT OF THE MEMBERSHIP. THIS IS TRUE EVEN IF THE AMOUNT IS DEBITED DIRECTLY BY INSTATE. THE AGREED PRICE ONLY APPLIES IF THE MEMBER PAYS ACCORDING TO THE AGREED CONDITIONS.
ANNUAL SUBSCRIPTION MEMBERSHIP (PAID MONTHLY OVER 12 MONTHS): THE FIRST MONTH’S PAYMENT OR PRO-RATA AMOUNT AND ANY SIGN-UP FEE ARE PAID AT THE POINT OF THIS AGREEMENT. THE FOLLOWING MONTHLY PAYMENTS SHOULD BE PAID BEFORE EACH NEW MONTH. THE MEMBER IS RESPONSIBLE FOR ALL PAYMENTS, ALSO IN THE CASE OF AUTOMATIC DEBITS BY INSTATE.
IF THE PAYMENT IS LATE THE MEMBER WILL RECEIVE A REMINDER EMAIL FROM INSTATE AND ACCESS MAY BE SUSPENDED. THE MEMBERSHIP CONTINUES TO RUN EVEN IF THE ACCESS IS SUSPENDED. IF AFTER 30 DAYS THE AMOUNT IS STILL NOT PAID, THE MEMBER IS IN VIOLATION OF THE CONTRACT AND THE TOTAL OUTSTANDING AMOUNT OF THE CONTRACT WILL BE DUE. INSTATE MAY TRANSFER THE CASE TO A DEBT COLLECTOR, WHICH WILL ADD ADDITIONAL FEES.
THE ROLLING MONTHLY PAYMENT OR PRO RATA AMOUNT AND ANY SIGN-UP FEE ARE PAID AT THE POINT OF THIS AGREEMENT. THE MEMBER HAS GIVEN APPROVAL FOR AN AUTOMATIC DEBIT FROM HIS/HER ACCOUNT OR CARD AND THE CANCELLATION MUST BE ANNOUNCED A MINIMUM OF 60 DAYS BEFORE THE NEXT DEBIT.
NO SHOW FEES & LATE CANCELATION
THE MEMBER AGREES TO BEING CHARGED A £5 FEE IF THEY DO NOT SHOW FOR THEIR BOOKED SESSION OR THEY CANCEL WITHIN 10 HOURS BEFORE THE START OF THE SESSION.
SATISFACTION GUARANTEE
DURING 7 DAYS FROM THE START OF THE MEMBERSHIP, THE MEMBER CAN CANCEL THE MEMBERSHIP FREE OF CHARGE, AND WILL BE REIMBURSED IN FULL.
RENEWAL & CANCELLATION
12-MONTH MEMBERSHIP: 12 MONTHS PRE-PAID SUBSCRIPTION: THE CONTRACT RUNS FOR 12 MONTHS, DURING WHICH TIME IT CANNOT BE CANCELLED. AT THE END OF THE CONTRACT PERIOD, THE MEMBERSHIP IS AUTOMATICALLY RENEWED UNLESS THE MEMBER SENDS A CANCELLATION EMAIL TO ENQURIES@INSTATE.FITNESS AT LEAST 60 DAYS BEFORE THE END OF THE CONTRACT PERIOD. THE MEMBER IS RESPONSIBLE FOR HIS/HER OWN CANCELLATION.
ROLLING MONTHLY MEMBERSHIP: ROLLING MONTHLY MEMBERSHIPS STILL REQUIRE A MINIMUM OF 60 DAYS CANCELATION NOTICE. THE CANCELLATION MUST BE ANNOUNCED AT LEAST 60 DAYS BEFORE THE END BY SENDING AN EMAIL TO ENQURIES@INSTATE.FITNESS.
EXCEPTIONAL CANCELLATION: A CANCELLATION IS EXCEPTIONALLY GRANTED IF THE MEMBER MOVES MORE THAN TEN MILES AWAY FROM ANY INSTATE FACILITY, ON PRESENTATION OF AN OFFICIAL DOCUMENT TO PROVE CHANGE OF ADDRESS. IT IS ALSO POSSIBLE TO CANCEL THE MEMBERSHIP DUE TO MEDICAL REASONS, UPON PRESENTATION OF A MEDICAL CERTIFICATE.
PRICE CHANGES
ALL PRICES ARE FIXED FOR THE DURATION OF A MEMBERSHIP. ANY PRICES CHANGES WILL BE COMMUNICATED AT LEAST ONE MONTH PRIOR TO IMPLEMENTATION.
FROZEN MEMBERSHIP
IT IS POSSIBLE TO FREEZE ANNUAL SUBSCRIPTION MEMBERSHIP, WITH THE FROZEN TIME PERIOD ADDED TO THE END OF THE MEMBERSHIP PERIOD. TWELVE CONSECUTIVE MONTHLY PAYMENTS WILL STILL BE MADE ACCORDINGLY TO THE MEMBERSHIP AGREEMENT.
session cancellation & no shows
Please note there is a 24 hour cancelation notice period. Cancellations inside 24 hours will be treated as a normal session REGARDLESS if the member shows up or not. No shows will also be treated as a normal session and the member will lose a credit.
